OUR CUSTOMER REVIEWS

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

191 ratings and 98 comments received in the last 90 days.

16 November 2025

Very expensive to maintain, service in BMW

15 November 2025

I highlighted a fault with the cars boot. This was then recognised by staff as a fault however no effort was made to address it. I was merely told to rebook the car again in the future for further investigation.

15 November 2025

Good service

11 November 2025

easy booking, professional and efficient reception, friendly staff, shuttle service to public transport, friendly advisor, car received clean and in perfect condition, everything felt premium.

11 November 2025

1) the Issue I brought in the car for was not resolved 2) despite me bringing in the car at 7:30am, it was not looked at until the afternoon of the following day. Despite the fact that the appointment had been booked ~1 month before

10 November 2025

Linda was great but it's annoying the dash light is still showing for the reversing light.

10 November 2025

I've explained in the question above - given I'd asked for my car to be returned the same day (unless issues arose in the MOT), to find that absolutely nothing had been done between the vehicle collection that morning & 3.45pm is extremely annoying

10 November 2025

Booked a pit stop for 9am. Wasn't ready until 3pm and was nearly late for my meetings and car wasn't washed

04 November 2025

Everyone was very helpful and accommodating especially Linda. Very informative and made me feel very comfortable in your environment.

03 November 2025

Well I am saying 5* simply because of the really efficient service offered by Linda Hegarty. She was not only really efficient but a delight to deal with. You are very lucky to have someone like that working for you.

See all reviews
Contact us

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Park Royal BMW

Address

  • 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ

Opening Hours

  • Mon–Fri:08:00 - 18:00
  • Sat:08:00 - 16:00
  • Sun:Closed

Phone

  • 0370 700 5321
Map
View map

Address

  • 36 Cumberland Avenue, London, NW10 7RQ

Opening Hours

  • Mon–Fri:08:00 - 17:00
  • Sat:08:00 - 13:00
  • Sun:Closed

Phone

  • 0370 700 5321
Map
View map

Address

  • 36 - 36a Cumberland Avenue, London, NW10 7RQ

Opening Hours

  • Mon–Fri:
  • Sat:
  • Sun:

Phone

  • 0844 826 1725
Map
View map