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OUR CUSTOMER REVIEWS
SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
183 ratings and 100 comments received in the last 90 days.
30 December 2025
10/10 the team was amazing, very helpful, professional and on time
21 December 2025
Excellent customer service
21 December 2025
Friendly welcome
18 December 2025
It was great! They sorted my car very quickly and I have two lovely hot chocolates whilst I waited. My car was washed and hoovered which was nice.
16 December 2025
Rapid and transparent.
16 December 2025
I was collected from the station and dropped back. Very easy
14 December 2025
The work was carried out to a very high standard.
13 December 2025
Highly experienced, great hospitality
11 December 2025
I was hoping my car would be cleaned and battery fully charged Kentish Town where I used to take my car did this but they are now closed
11 December 2025
Very happy for this time I can't tell you more than that is the best
10 December 2025
Very professional & efficient.
10 December 2025
inconvenient location
09 December 2025
Job done within the day, had shuttle to/from station, very pleasant people all around!
09 December 2025
Very satisfied with my experience as the whole process was done to high standard and was smooth from start to finish
08 December 2025
because you did a minor mistake and lost the cover of computer connection port under the staring wheel behind the door .But overall I'm very happy of your work and service
08 December 2025
Oskar was super helpful and friendly who gave a detail reviews and he's very efficient.
07 December 2025
Ken took care of me and my car, the receptionist Adrienne was lovely very helpful I was on the phone requesting a pick up from the station the call failed Adrienne called me back to say the transport was on it was Varan the driver was great
07 December 2025
Apart from the tyre issue the service was efficient and professional
06 December 2025
Very helpful and good communication
06 December 2025
Easy
06 December 2025
Because of Oskar
05 December 2025
Very Prompt Service
05 December 2025
Linda Hegarty a joy to deal with.
03 December 2025
Somewhat surprised that no engine check carried out beyond requisite MOT.. Was antifreeze checked, was oil level checked..? Previous service centre at Regis Road gave full video inspection report,
02 December 2025
They do what they can if there is a problem it gets looked at and resolved
01 December 2025
Excellent work
01 December 2025
See previous answer
01 December 2025
Not satisfy
29 November 2025
AVOID. Terrible service and communication all around. Used to use the service centre in Battersea, which was always okay - then got forced to switch to this location, have used it once and suffice to say I won't be going back. First they wasted a
29 November 2025
My Brake Fluid service was completed in 1 1/2 hours.
28 November 2025
Whether due to parts not available or issues on the facilities equipment, there were delays on both times my car went there
27 November 2025
Excellent service from start to finish. Haven't received any paperwork about the work done.
26 November 2025
Everything good as always
25 November 2025
The staff are friendly and competent
25 November 2025
They had my car for three days they couldn't find out what was the problem even though I explained the problem to them made their job easy but still they charge me for a diagnostic of finding nothing wrong with the car £210. My car has a warranty.
23 November 2025
My car was assisted very well
23 November 2025
service done in day all good didn't give 5 ? only because parking area was tight
23 November 2025
Did exactly what they said they'd do, and on time.
22 November 2025
Service booking kept ans car retuned to Park Lane promptly.
21 November 2025
As above, the experience was excellent, with highly professional staff and great service.
19 November 2025
Again my car is now not functioning right since receiving the recall
19 November 2025
I made several calls to ascertain the status of the service and only received a few days later after I had called.
19 November 2025
Excellent service
19 November 2025
Reception service and the courtesy drop to the local station is very good and efficient.
19 November 2025
Responsive, courteous, got the job done
18 November 2025
Satisfied
16 November 2025
Very expensive to maintain, service in BMW
15 November 2025
Good service
15 November 2025
I highlighted a fault with the cars boot. This was then recognised by staff as a fault however no effort was made to address it. I was merely told to rebook the car again in the future for further investigation.
11 November 2025
1) the Issue I brought in the car for was not resolved 2) despite me bringing in the car at 7:30am, it was not looked at until the afternoon of the following day. Despite the fact that the appointment had been booked ~1 month before
11 November 2025
easy booking, professional and efficient reception, friendly staff, shuttle service to public transport, friendly advisor, car received clean and in perfect condition, everything felt premium.
10 November 2025
Linda was great but it's annoying the dash light is still showing for the reversing light.
10 November 2025
I've explained in the question above - given I'd asked for my car to be returned the same day (unless issues arose in the MOT), to find that absolutely nothing had been done between the vehicle collection that morning & 3.45pm is extremely annoying
10 November 2025
Booked a pit stop for 9am. Wasn't ready until 3pm and was nearly late for my meetings and car wasn't washed
04 November 2025
Everyone was very helpful and accommodating especially Linda. Very informative and made me feel very comfortable in your environment.
03 November 2025
Well I am saying 5* simply because of the really efficient service offered by Linda Hegarty. She was not only really efficient but a delight to deal with. You are very lucky to have someone like that working for you.
03 November 2025
Linda Hegarty was really helpful and a credit to your company. A new driver who delivered my car back however needs training - brought car back really dirty on drivers side; parked on pay & display instead of Permit & was quite petulant.
03 November 2025
Great service
31 October 2025
I am satisfied with my service experience and my advisor keeps me updated, although it is taking time to diagnose what really the real issues with my car, I know they are doing the best.
30 October 2025
Good service overall - need to improve on helpdesk service
30 October 2025
Excellent
27 October 2025
A great service, excellent people and everything was as described.
27 October 2025
Car in for 2 year vehicle check from new. When returned there was a message on the car and in the app indicating problem with tire pressures which were all too low. Makes me worried how thorough the vehicle check was?
27 October 2025
My car was serviced quickly and professionally.
26 October 2025
There was a bit of a mix up on other like cars at the beginning but it was sorted out quite quickly and compensated for very kindly.
26 October 2025
Quick and efficient
25 October 2025
The car wasn't returned washed on this occasion.
25 October 2025
From pleasant reception to friendly service rep, everything I experience here is always five stars.
25 October 2025
Fantastic service
24 October 2025
Good customer service
24 October 2025
Would have been higher if the requested loan car was available
23 October 2025
Professionalism and great service
23 October 2025
Great service but room for improvement to achieve better results.
22 October 2025
well organized; shuttle to nearest tube is a great service.
22 October 2025
Upon receiving the car back, I noticed that the rear wiper had not been replaced. I spoke to Ken over the phone, and he said he would follow this up, but it has now been a week with no response.
21 October 2025
Very good
21 October 2025
Again very satisfied
21 October 2025
Happy with the service but not that I had to hang around in an industrial area fir around 7 hours
21 October 2025
Great service
21 October 2025
Access in and out of Cumberland Road was a huge pain and the BMW centre seemed overwhelmed and was slow to repair my mirror possibly due to backlogs.
21 October 2025
Great care to make sure the car was returned in good working order.
20 October 2025
Slight overrun, but not a problem
19 October 2025
I never actually visited park lane just dealt with staff over the phone.
18 October 2025
The whole journey was smooth and the process was easier nothing was difficult to understand and how Oskar helped me all long the way.
18 October 2025
On time delivery of the MOT fast track, good communication, good valet service
18 October 2025
The work was done but needed to chase it.
16 October 2025
Excellent service, met all expectations.
15 October 2025
Please speak to your Motorad colleagues as this was the polar opposite of my experience with my BMW bike last month!
15 October 2025
They never disappoint at Park Lane BMW. Great customer service and great staff. Could not fault anything. This is why I choose BMW Park Lane over the other BMW dealerships. Completely hassle free experience. Very pleased indeed.
14 October 2025
Again, Linda is a real asset to you. As to the rest of it, see above. Move to Park Royal completely unsatisfactory.
14 October 2025
I was well looked after by Chris, who took note of the points when I left the car.
13 October 2025
Christine was excellent particularly given the difficult situation. She handled all with high professionalism - you are lucky to have her
12 October 2025
Brilliant!!!
12 October 2025
Although the payment link didn't work and we had a few phone calls going back and forth, overall everything was handled well.
09 October 2025
As I said PARK ROYAL itself was first class.
08 October 2025
The service is always amazing and your staff takes time to explain issues and offer advice. Extra thanks to Oskar for his patience!
08 October 2025
The service etc was all good. The communication before was less than fine. 4 phone calls regarding the same part number etc and continually told it was incorrect before finally accepting it was correct. I actually phoned BMW Sybter Nottingham
07 October 2025
Not happy with the repairs
07 October 2025
just the care taken at my former usual garage which was park lane was much better.
FIND Park Royal BMW
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 16:00
- Sun:Closed
Phone
- 0370 700 5321
Address
- 36 Cumberland Avenue, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0370 700 5321
Address
- 36 - 36a Cumberland Avenue, London, NW10 7RQ
Opening Hours
- Mon–Fri:
- Sat:
- Sun:
Phone
- 0844 826 1725
30 December 2025
Excellent service and communications. Took time to understand the issue and then worked hard to diagnose and fix.