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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
267 ratings and 141 comments received in the last 90 days.
05 June 2025
Everything was very efficient
04 June 2025
Costumer service brilliant
03 June 2025
Overall, I was very satisfied with my service experience at Park Royal. The service consultant I dealt with, Catherine, was friendly, professional, and kept me well informed throughout the process.
02 June 2025
As above
02 June 2025
It would have been 5 stars if I hadnt been misquoted as to the actual cost of the 4 year service when I originally booked it.
02 June 2025
Never coming back
01 June 2025
As above - just an excellent service and process from booking to collection.
31 May 2025
Easy to book Helpful adviser - good contact Great receptionist - thank you for the coffee Job completed on time
30 May 2025
Super service from all staff. Especially Catherine. She is amazing :)
29 May 2025
Satisfied and the car seems to run well. I would have given 5 stars but there is some feedback that I'd like to pass on.
28 May 2025
Everyone is super helpful and friendly!
28 May 2025
Perfect service
25 May 2025
Service staff very nice
25 May 2025
It was an absolute pleasure to deal with BMW Park Royal. Everything was explained clearly and I was given a Loan car until my car got ready. The car was delivered to me and was prepared as good as new. Many thanks to Lorik for the amazing support.
24 May 2025
Been sending my car for a number of years to the service centre.
24 May 2025
as above per No 1
24 May 2025
After Oskar Eiduks stepped in and waved the £200 feet that the bookings team wanted to charge this became an easy process. Prior to that I would have taken the vehicle elsewhere.
22 May 2025
My service manager was great - very communicative and made sure I knew what was going on. Appreciated that the car was washed when I picked it up.
22 May 2025
Completely satisfied, performed the service, did a vehicle check and answered a technical query, couldn't ask for more.
21 May 2025
Good
21 May 2025
Our cars have been looked after both for many years now and they always provide professional service on each occasion. No doubt they are a true asset to the business.
21 May 2025
Friendly team, coffee offered, clear and prompt communication
21 May 2025
Very polite and provide exceptional customer service
20 May 2025
Few issue's discussed but service manager never got back to me. Attempted to call on 2 different occasions he was busy so left a message and still not got back to me. :(
19 May 2025
As per first answer
18 May 2025
Quick and courteous service
16 May 2025
Everything done fantastically well and efficiently as it always is from check in to receiving back the keys and car. The very high standards are achieved every time I go.
14 May 2025
I've never had a bad experience here, hence why I am a returning customer
13 May 2025
Fast booking and turnaround
13 May 2025
Outstanding customer services
12 May 2025
Always swift and efficient service
12 May 2025
Prompt service with honest advices
12 May 2025
The whole experience was seamless. Chris Maloupas very professional and customer-focused.
11 May 2025
I was very happy with the customer service that I received
11 May 2025
See above
10 May 2025
Ken and the team were super friendly and professional. Thanks.
10 May 2025
Polite assistants
10 May 2025
Nice !
08 May 2025
Fast Track oil service
08 May 2025
Great services. The lady who took care of our car was lovely and understanding. She helped us with the necessary paperwork and services.
05 May 2025
No hastle, the service was fast
04 May 2025
Performed required work while I waited. Everything as promised.
03 May 2025
Health check of my car was sent to me free of charge. Car was cleaned and prescribed work done at reasonable cost to me
02 May 2025
Quick and effective
02 May 2025
Arjun was superb from the get go and on the day. He helped answer my queries before coming into the centre and then help sorted any pending queries. Great attitude too
29 April 2025
See above
29 April 2025
Excellent service and customer service
28 April 2025
Everything was advised early and an estimated cost given beforehand which is useful.
25 April 2025
Oscar was very helpful with my app and other questions I had.
25 April 2025
Good customer service from Chris??
22 April 2025
I am very disappointed, I have taken my vehicle for brake fluid service. The service was done but the alert was not reset, so every time I start my car I get the message that it due for service.
21 April 2025
Service fee reasonable and clear Checking with video give me more confidence and peace of mind.
20 April 2025
Would have given 5, but had to wait quite long to pick up the car, especially after getting it in for 8 am.
20 April 2025
Chris was personable and warm, attentive to my issues and did a great job overseeing my repairs.
19 April 2025
Video of service undertaken.
18 April 2025
Very helpful team and excellent service
16 April 2025
Overall grat service and shuttle works perfectly. Used Berry BMW before and not going back!
16 April 2025
Good customer service and clear accurate communication.
15 April 2025
Clean and very organised.
15 April 2025
The service was carried out quickly and the car was returned in excellent condition, washed as well.
15 April 2025
Excellent customer service, efficient. Alvin Gomes always kind, polite and helpful. Continuously provides the best service from start to finish.
15 April 2025
The service was
14 April 2025
Took a little longer than I was expecting
14 April 2025
Quality of work undertaken and kept informed of all updates
14 April 2025
On arrival I was made welcome and everything was explained. My car was serviced and was ready to collect the same day.
14 April 2025
Service consultants advised on work needed. They did inspection check and wiper replacement
14 April 2025
Overall, I was very happy with the service at Park Royal. The team was polite and helpful, and the service was completed quickly. I also appreciated that the car was washed before being handed back. It made the whole experience feel premium and well
13 April 2025
Great experience. Quick and precise.
12 April 2025
Very good service
12 April 2025
Everything went smoothly
12 April 2025
Because my POC is Alvin Gomez, and working with him is always a pleasure, he knows my expectations wrt to my vehicle.
12 April 2025
I was completely satisfied with the service I received here. The staff were welcoming, helpful and accommodating. Catherine provided an excellent service on the day.
11 April 2025
Quick & straightforward
10 April 2025
Car was booked in but no parts available so had return week later after parts arrived from Germany. Find it hard to believe parts could not be sourced locally.
09 April 2025
Great service and welcoming
08 April 2025
Going beyond the call of duty
08 April 2025
Alvin was amazing He done his utmost best to get warranty approved but has no control over parts
08 April 2025
I don't have the time or energy to go into it It will be my last visit
07 April 2025
I personally like the service get from BMW Park Royal makes me feel valuable and the experience more memorable and especially they would send updates to your car via video
06 April 2025
Very good. Only came for an airbag recall. Got a vehicle health check and car cleaned. All for free, brilliant customer service.
06 April 2025
Efficient and friendly
04 April 2025
Vide supra
04 April 2025
As above
03 April 2025
Park royal show they care about their customers
03 April 2025
Ken was very helpful he make me feel that my car was in good hands
03 April 2025
Very professional
03 April 2025
I was extremely satisfied with my service experience at BMW Park Royal. From start to finish, the team was professional, efficient, and welcoming. Catherine, in particular, provided outstanding customer service-she was knowledgeable, kept me informed
03 April 2025
The customer assistance team were all very friendly. I am very happy with the service I received.
02 April 2025
My consultant Catherine went out of her way to find solutions for me when the car needed an extra procedure which meant I couldn't collect it until next day
31 March 2025
Extremely satisfied. Very well organised.
31 March 2025
Thank you for amazing service and client telling . Especially Catherine for the great job. Have a nice day . Best regards , Victoria
31 March 2025
Additional concerns addressed as part of recall
30 March 2025
During the recent visit, the engineers didn't complete the job.
29 March 2025
Courteous service from advisor that kept me well informed throughout the work.
28 March 2025
The service was good and Arjun was nice, but as mentioned above, the price was not.
27 March 2025
As above
27 March 2025
Good work
27 March 2025
Just with one phone call with Alvin, everything is sorted to a very high standard, from booking to the complete work including great communication through the process. Really satisfying service!
27 March 2025
Great service. Arjun was very friendly and helpful.
26 March 2025
We get customers satisfaction
25 March 2025
It was reported to me
25 March 2025
Excellent customer service... Very personable and helpful
25 March 2025
Overall the experience was positive. The distance to get there is pretty long and inconvenient. Chris Mallouppas was very competent, polite and knowledgeable.
25 March 2025
Was a recall handled efficiently
25 March 2025
Getting to your premises is difficult and there seems to be insufficient parking. The staff were very friendly and efficient.
25 March 2025
It's a very easy, efficient service
25 March 2025
Efficient service
24 March 2025
I arrived at midday as agreed and parked up. I waited for a while and then I think a guy called Pete came to take the car to do the MOT. He brought it back in due course. I received a video of the test which was very helpful.
24 March 2025
1 star less because website did not state diagnostic work could not be undertaken on a Friday
24 March 2025
Prompt service
24 March 2025
The service provided by the staff was amazing
23 March 2025
Everything was good
23 March 2025
The service is excellent. Easy to book, v good comms, quick to drop off.
22 March 2025
Based on my visit to Park Royal and liaison with Chris I appreciated the 'personal' touch and help given.
22 March 2025
The quality of the people working at Park Royal is high, from the parking staff to the reception and both Chris and Luke was very good.
22 March 2025
Very nice staff, friendly and attentive.
21 March 2025
Clear communication
21 March 2025
Bery satisfied, I only came in for a recall on my airbags but I also got a health check, which was very useful, and also got my car cleaned which was a pleasant surprise.
21 March 2025
Though i have good experience at dealer, i am not happy with the check done before handing over the vehicle. BC button didnt work and have to leave the car at park royal service for them to replace the whole assembly, this should have captured.
21 March 2025
Super friendly and helpful service manager - kept me well informed
20 March 2025
They did everything in a timely manner, communicated with me if there were further problems.
19 March 2025
Great customer service
19 March 2025
It was so dissappointing when i was said that we give priority to cars which are under warranty not yours and my car was over ten days in only for sear massages issue
19 March 2025
Catherine is the best person. She always help me with everything.
19 March 2025
All good
18 March 2025
Pure professionals.
18 March 2025
Ken was excellent from start to finish
17 March 2025
Catherine was very understanding and friendly
17 March 2025
He explained everything that they did to the car detail
17 March 2025
Easy booking. Gave me a lift to station after car drop off. On the day car return.
16 March 2025
Very polite and very expoirence staff.Thank you
16 March 2025
Once team get their head together which is needlessly frustrating as a customer, Park Royal can provide a top level service.
15 March 2025
I was very satisfied with all the services offered from the moment I walked through the door
15 March 2025
Kept me updated throughout the day of the visit
14 March 2025
Alvin as a customer service representative
13 March 2025
Very good service
12 March 2025
Ken was very efficient and helpful
12 March 2025
I'm extremely satisfied with my service experience at Cumberland Avenue. Nicki Andreopoulos and Alvin Gomes provided outstanding customer service, ensuring everything was handled efficiently and making the entire experience seamless.
12 March 2025
Service was timely and work on the car was done to high standards
12 March 2025
brake fluid Service and MOT as part of fast track took over 2 hours. when fast track was supposed to be in and out within 90mins. Had a voucher which was confirmed by the service centre i was again asked to email voucher on the day before starting.
05 June 2025
Alvin was very lovely, and always on hand for updates!