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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
333 ratings and 171 comments received in the last 90 days.
16 April 2025
Good customer service and clear accurate communication.
15 April 2025
Excellent customer service, efficient. Alvin Gomes always kind, polite and helpful. Continuously provides the best service from start to finish.
15 April 2025
The service was carried out quickly and the car was returned in excellent condition, washed as well.
15 April 2025
The service was
15 April 2025
Clean and very organised.
14 April 2025
Overall, I was very happy with the service at Park Royal. The team was polite and helpful, and the service was completed quickly. I also appreciated that the car was washed before being handed back. It made the whole experience feel premium and well
14 April 2025
Took a little longer than I was expecting
14 April 2025
On arrival I was made welcome and everything was explained. My car was serviced and was ready to collect the same day.
14 April 2025
Service consultants advised on work needed. They did inspection check and wiper replacement
14 April 2025
Quality of work undertaken and kept informed of all updates
13 April 2025
Great experience. Quick and precise.
12 April 2025
Everything went smoothly
12 April 2025
I was completely satisfied with the service I received here. The staff were welcoming, helpful and accommodating. Catherine provided an excellent service on the day.
12 April 2025
Because my POC is Alvin Gomez, and working with him is always a pleasure, he knows my expectations wrt to my vehicle.
12 April 2025
Very good service
11 April 2025
Quick & straightforward
10 April 2025
Car was booked in but no parts available so had return week later after parts arrived from Germany. Find it hard to believe parts could not be sourced locally.
09 April 2025
Great service and welcoming
08 April 2025
Alvin was amazing He done his utmost best to get warranty approved but has no control over parts
08 April 2025
I don't have the time or energy to go into it It will be my last visit
08 April 2025
Going beyond the call of duty
07 April 2025
I personally like the service get from BMW Park Royal makes me feel valuable and the experience more memorable and especially they would send updates to your car via video
06 April 2025
Efficient and friendly
06 April 2025
Very good. Only came for an airbag recall. Got a vehicle health check and car cleaned. All for free, brilliant customer service.
04 April 2025
As above
04 April 2025
Vide supra
03 April 2025
The customer assistance team were all very friendly. I am very happy with the service I received.
03 April 2025
I was extremely satisfied with my service experience at BMW Park Royal. From start to finish, the team was professional, efficient, and welcoming. Catherine, in particular, provided outstanding customer service-she was knowledgeable, kept me informed
03 April 2025
Very professional
03 April 2025
Ken was very helpful he make me feel that my car was in good hands
03 April 2025
Park royal show they care about their customers
02 April 2025
My consultant Catherine went out of her way to find solutions for me when the car needed an extra procedure which meant I couldn't collect it until next day
31 March 2025
Thank you for amazing service and client telling . Especially Catherine for the great job. Have a nice day . Best regards , Victoria
31 March 2025
Additional concerns addressed as part of recall
31 March 2025
Extremely satisfied. Very well organised.
30 March 2025
During the recent visit, the engineers didn't complete the job.
29 March 2025
Courteous service from advisor that kept me well informed throughout the work.
28 March 2025
The service was good and Arjun was nice, but as mentioned above, the price was not.
27 March 2025
As above
27 March 2025
Good work
27 March 2025
Just with one phone call with Alvin, everything is sorted to a very high standard, from booking to the complete work including great communication through the process. Really satisfying service!
27 March 2025
Great service. Arjun was very friendly and helpful.
26 March 2025
We get customers satisfaction
25 March 2025
It was reported to me
25 March 2025
Excellent customer service... Very personable and helpful
25 March 2025
Overall the experience was positive. The distance to get there is pretty long and inconvenient. Chris Mallouppas was very competent, polite and knowledgeable.
25 March 2025
Was a recall handled efficiently
25 March 2025
Getting to your premises is difficult and there seems to be insufficient parking. The staff were very friendly and efficient.
25 March 2025
It's a very easy, efficient service
25 March 2025
Efficient service
24 March 2025
I arrived at midday as agreed and parked up. I waited for a while and then I think a guy called Pete came to take the car to do the MOT. He brought it back in due course. I received a video of the test which was very helpful.
24 March 2025
1 star less because website did not state diagnostic work could not be undertaken on a Friday
24 March 2025
Prompt service
24 March 2025
The service provided by the staff was amazing
23 March 2025
Everything was good
23 March 2025
The service is excellent. Easy to book, v good comms, quick to drop off.
22 March 2025
Based on my visit to Park Royal and liaison with Chris I appreciated the 'personal' touch and help given.
22 March 2025
The quality of the people working at Park Royal is high, from the parking staff to the reception and both Chris and Luke was very good.
22 March 2025
Very nice staff, friendly and attentive.
21 March 2025
Clear communication
21 March 2025
Bery satisfied, I only came in for a recall on my airbags but I also got a health check, which was very useful, and also got my car cleaned which was a pleasant surprise.
21 March 2025
Though i have good experience at dealer, i am not happy with the check done before handing over the vehicle. BC button didnt work and have to leave the car at park royal service for them to replace the whole assembly, this should have captured.
21 March 2025
Super friendly and helpful service manager - kept me well informed
20 March 2025
They did everything in a timely manner, communicated with me if there were further problems.
19 March 2025
Great customer service
19 March 2025
It was so dissappointing when i was said that we give priority to cars which are under warranty not yours and my car was over ten days in only for sear massages issue
19 March 2025
Catherine is the best person. She always help me with everything.
19 March 2025
All good
18 March 2025
Pure professionals.
18 March 2025
Ken was excellent from start to finish
17 March 2025
Catherine was very understanding and friendly
17 March 2025
He explained everything that they did to the car detail
17 March 2025
Easy booking. Gave me a lift to station after car drop off. On the day car return.
16 March 2025
Very polite and very expoirence staff.Thank you
16 March 2025
Once team get their head together which is needlessly frustrating as a customer, Park Royal can provide a top level service.
15 March 2025
Kept me updated throughout the day of the visit
15 March 2025
I was very satisfied with all the services offered from the moment I walked through the door
14 March 2025
Alvin as a customer service representative
13 March 2025
Very good service
12 March 2025
brake fluid Service and MOT as part of fast track took over 2 hours. when fast track was supposed to be in and out within 90mins. Had a voucher which was confirmed by the service centre i was again asked to email voucher on the day before starting.
12 March 2025
Ken was very efficient and helpful
12 March 2025
I'm extremely satisfied with my service experience at Cumberland Avenue. Nicki Andreopoulos and Alvin Gomes provided outstanding customer service, ensuring everything was handled efficiently and making the entire experience seamless.
12 March 2025
Service was timely and work on the car was done to high standards
11 March 2025
Alvin was excellently professional and diligent
11 March 2025
the consultant provided was far satisfactory, the staff appeared disorganized and uninterested in resolving my concerns, my second day service done without any pricing agreement. they forced me to pay £118, he said its normal without agreement,
10 March 2025
Arjun was extremely helpful. Always has been
10 March 2025
Awesome service
09 March 2025
Good
08 March 2025
Convenient and reliable
08 March 2025
Excellent service from arriving to registering to support from Chris Mallupa and to he point of collection. the car was also sparkling clean on collection which is fantastic !
08 March 2025
All good
07 March 2025
Not satisfied at all
07 March 2025
I was satisfied with the service experience, though the price felt a bit high for what was provided.
06 March 2025
A video of my vehicle, recommendations if any and the car washed and vacuum as well
05 March 2025
We were happy to hear our Airbags were ok.
05 March 2025
Correctness and great service, polite and friendly staff.
05 March 2025
As above. Oskar is extremely helpful and efficient.
04 March 2025
I am not sure full service carried out within the time limit.
04 March 2025
Same as above overall NO GOOD
04 March 2025
Completely satisfied as they have rectified the problem and cleaned the car as well. The Courtasy Shuttle was a massive help which I have never received it in my entire life.
04 March 2025
Looked after by Tony who was friendly and professional. Communication was good as to the work to be done, its progress and when it would be completed. Overall a pleasant and smooth hassle free experience.
03 March 2025
Great customer service and care from Chris and Arjun. Lady at reception with glasses (sorry didn't catch her name) is brilliant and every BMW service centre should have someone like her!
03 March 2025
The downfall I think was the washing my car cleaning inside and outside my car it wasn't fairly clean properly.
03 March 2025
Work done in time and friend staff
03 March 2025
Very efficient and professional. Chris was excellent.
03 March 2025
Efficient and professional - please see above on why it isn't 5 stars
02 March 2025
I came in for a recall, Park Royal had to get in several parts and tools rather than being prepared meaning a simple job took a while week
02 March 2025
I dealt with a representative named Ken, he was incredibly helpful and went above and beyond
02 March 2025
Absolutely happy with everything .
01 March 2025
Overall they did a good job
27 February 2025
I took my vehicle for a recall and all the works were completed in the time frame that was advised initially. The service was great.
27 February 2025
We are kept informed by BMW Park Royal of the work required, the costs & the time frame for the job to be completed
27 February 2025
I could not have had a better experience. Ken Vitte was incredibly helpful and friendly, as were all the other staff. The fact that they washed my car and gave me a lift to the station was service above and beyond what I expected. Impressive.
27 February 2025
I had the pleasure of being assisted by Ken, and I couldn't be happier with the service I received. He was incredibly helpful and informative, demonstrating excellent understanding and communication throughout the process.
26 February 2025
Replacement car was good and service was good too
25 February 2025
Alvin who booked me for the service and recalls etc was fantastic. He called me daily to keep updated with the progress and anytime I needed to speak to him he was available. He is a great credit to your company
24 February 2025
No satisfaction at all zero star Worst experience in my life I need my car back
24 February 2025
Responsive.
22 February 2025
The reception and consultants are knowledgeable, polite and friendly
19 February 2025
Lovely team.
19 February 2025
Repair and service was done as expected. It was more expensive than expected.
19 February 2025
Everything great, except my vehicle / app still showing service pending.. don't know how to clear the message/ setting. Otherwise, it would've been five stars, as it was excellent, fast, great customer service
17 February 2025
Quick professional service and fair pricing
15 February 2025
I will come back for all my services for my car.
15 February 2025
This is the best place to service my car in London, shame on Battersea park service center
14 February 2025
Great team of people
13 February 2025
Overall excellent, a quick turnaround
13 February 2025
Park Royal remains for me the outstanding BMW Service Centre in the London area. We live further outside, but local services Can learn a lot on both customer care and technical expertise from Park Royal
11 February 2025
Very satisfied with the experience. Staff were attentive friendly and very helpful. Catherine was particularly a joy as made the whole experience seamless.
10 February 2025
Service was great but access is not so convenient.
10 February 2025
They always get me booked in asap and allow me to wait while work carried out if I want and explain everything and keep me updated and comfortable.
10 February 2025
See above
09 February 2025
Whole process was straightforward, informative and quick
09 February 2025
Chris Mallouppas provided great advice
09 February 2025
Visiting Park Royal makes me realise that driving a bmw is not just a car it's an experience. How the car is left so clean, service levels. It's really genuinely exceptional service and huge shout out to Catherine. Doing bmw proud!
09 February 2025
Park Royal can not be faulted. Great customer service, staff members are so polite and respectful. Nothing is too much for them and it's because of this that I continue to go back to them. All other BMW dealerships could learn a thing from Park Royal
08 February 2025
Chris at Park Royal looked after me and my car exceptionally well. Because of the recall required of my car, he gave me a discount on my total service bill and then arranged drop off and pick up from the station for me. Very very happy.
07 February 2025
Good service, Oscar is the top Guy
05 February 2025
Amazing
04 February 2025
Oskar Eiduks was brilliant. Such a helpful, knowledgeable and friendly individual.
04 February 2025
You did the job.
04 February 2025
This is the first time I've ever used BMW service centre and the lack of engagement is a poor reflection of BMW as a first impression.
03 February 2025
Car went in for 1 issue and was returned with another issue - scratch on door mirror. I'm beyond furious. Far from impressed.
03 February 2025
service went extra mile to ensure car recall work is completed.
03 February 2025
I dropped my car off at 830am. By 430pm I still had not received a status update on the progress. So I had to call them to get one. By then it was too late to collect my car so I had to leave it there overnight and collect it tomorrow. Not ideal.
03 February 2025
Oskar was fantastic throughout our experience. From the initial call to providing regular updates whilst the work was being carried out. Everything was handled with an approach which left us feeling very well taken care of, respected and valued.
03 February 2025
Fast and efficient
03 February 2025
The recall was done quick and very impressed
03 February 2025
I would have said 5* but the issue of Drivetrain remains. I was told it is a software glitch. Hopefully it will prove to be the case.
03 February 2025
More car should be given on washing cars and attention.. To avoid scratches etc.
02 February 2025
Excellent service very informative.
02 February 2025
Fantastic service by team
02 February 2025
Everything is good, but same time the car wash is not working
02 February 2025
All done efficiently and very friendly.
02 February 2025
Excellent customer service and quality of work.
02 February 2025
Staff were detailed informative and customer focussed
02 February 2025
Perfect service, thank you!
31 January 2025
I've done all my car work there and it has been delivered to the highest level of professionalism. Over the years, I've tried another service, being forced by my location at that time, and I was less satisfied as I am with Park Royal.
30 January 2025
Staff always willing to help
29 January 2025
My past experience.
29 January 2025
Ken was a star.
28 January 2025
Excellent communication, called me and kept me updated.
28 January 2025
All done as planned. Impressive attention to detail
28 January 2025
The work that needed to be done (in this case a replacement of the driver side air bag) was carried out efficiently and effectively. The car was nicely cleaned and in a good condition at pick-up. I spent minimal time waiting.
28 January 2025
The job was rapidly completed - an air bags issue highlighted in a recall notice
28 January 2025
They were out of stock of wiper blades so the car had to stay overnight. They failed to inform me that a brake service was needed and now it has to go back.
28 January 2025
Excellent. Chris was fantastic, really helpful and kept me updated throughout the entire process.
27 January 2025
Extremely unprofessional regarding pricing.
26 January 2025
Smooth transition
26 January 2025
Excellent customer service all around
16 April 2025
Overall grat service and shuttle works perfectly. Used Berry BMW before and not going back!